We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date. Your records are stored on paper, in locked filing cabinets, and the offices are always locked out of working hours as well as electronically ("in the cloud"), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly on our office computers. These are password-protected, backed up regularly, and the office(s) are locked out of working hours.
|Type of information||Purposes||Legal basis of processing|
|Your name, address(es) for delivery, telephone numbers, e-mail address(es).||Communicating, confirming and/or querying service details. Recommending opportunities and responding to requests for quotation.||Performing our contract with clients/customer. For the purposes of our legitimate interests in operating bigfishconsultancy.co.uk.|
|Contact telephone (mobile phone and landline) numbers.||Maintaining the ability to contact you to discuss matters arising from correspondence.||Enabling the fulfilment of our agreements with clients, to deliver services.|
|Website cookies||Used to track visitors' activity when browsing the site.||To record and understand how visitors interact with our website. For the purposes of our legitimate interests in recording accurate data when we are dealing with clients, when discussing their enquiries.|
You have the right to take any complaints about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/ (telephone 0303 123 1113 or 01625 545745)
Information Commissioner's Office Wycliffe House
Water Lane Wilmslow Cheshire SK9 5AF
For more details, please address any questions, comments and requests regarding our data processing practices to us via email (firstname.lastname@example.org) or call us on +44 (0)7810 107953.
If you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the Data Controller.
Contact number: +44 (0)7810 107953
Address: Big Fish Building Consultancy Limited, 24 Caedelyn Road, Cardiff, CF14 1BH, United Kingdom.